Payment Policy

Effective Date: August 30, 2025

Accepted Payment Methods

  • Mobile Money (M-Pesa)
  • Bank Transfers
  • Cash on Delivery (COD) – available for select locations in Nairobi

Payment Security

All transactions are processed securely using encrypted payment gateways. We do not store your card or M-Pesa details on our servers.

Currency

All prices are listed in Kenyan Shillings (KES) unless otherwise stated.

Refunds and Disputes

Refunds follow our Return & Refund Policy. Please allow up to 5 business days for refunds to reflect depending on your payment method.

Contact Us

If you have any payment-related questions, please reach us:

Phone: +254 795 627 150
WhatsApp: Chat on WhatsApp
Email: info@royalshop.co.ke

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