Privacy Policy

Effective Date: August 30, 2025

1. Introduction

At Royal Shop, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

2. Information We Collect

• Personal Information: Name, phone number, email, billing/shipping address.
• Payment Information: Collected securely through payment providers (we do not store card or M-Pesa details).
• Website Usage Data: IP address, browser type, and browsing behavior via cookies and analytics tools.

3. How We Use Your Information

• To process and deliver your orders.
• To improve our website, services, and customer support.
• To send you order updates, promotional offers, and important notifications.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share data with:

• Trusted service providers (e.g., payment processors, delivery partners).
• Legal authorities if required by law.

5. Cookies

Our website uses cookies to enhance your browsing experience and analyze traffic. You can disable cookies in your browser settings, but some features may not work properly.

6. Data Security

We implement strong technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your data, where applicable.
• Opt out of marketing communications at any time.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Phone: +254 795 627 150
WhatsApp: Chat on WhatsApp
Email: info@royalshop.co.ke