Payment Policy
Effective Date: August 30, 2025
Accepted Payment Methods
- Mobile Money (M-Pesa)
- Bank Transfers
- Cash on Delivery (COD) – available for select locations in Nairobi
Payment Security
All transactions are processed securely using encrypted payment gateways. We do not store your card or M-Pesa details on our servers.
Currency
All prices are listed in Kenyan Shillings (KES) unless otherwise stated.
Refunds and Disputes
Refunds follow our Return & Refund Policy. Please allow up to 5 business days for refunds to reflect depending on your payment method.
Contact Us
If you have any payment-related questions, please reach us:
Phone: +254 795 627 150
WhatsApp: Chat on WhatsApp
Email: info@royalshop.co.ke