Terms and Conditions

Effective Date: May 30, 2025

Welcome to Royal Cart Shop (https://royalshop.co.ke). By using our website or placing an order, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

These Terms and Conditions apply to all visitors, users, and customers of Royal Cart Shop. We reserve the right to modify these terms at any time. Continued use of the site after changes are made constitutes your acceptance of the updated terms.

2. Products and Pricing

We sell a wide range of genuine kitchen and home appliances, electronics (including TVs and audio equipment), gym equipment, and outdoor items. All prices are listed in Kenyan Shillings (KES) and are subject to change without notice.

3. Orders and Payments

• Orders can be placed through our website or by contacting us via phone or WhatsApp.
• Payment options include secure M-PESA payments and cash on delivery (available in select locations).
• Orders will only be processed once full payment is received, unless eligible for cash on delivery.

4. Delivery

• We offer nationwide delivery across Kenya.
• Same-day delivery is available within Nairobi on select items.
• Delivery times and fees may vary depending on your location and product availability.

5. Warranty and Returns

• Many of our products come with manufacturer or store warranties. Details will be provided on each product page.
• If you receive a defective or incorrect item, please contact us within 48 hours for assistance.
• Returns and exchanges are accepted under our return policy, which is available at checkout or upon request.

6. Customer Service

You can reach us through the following methods:

• Phone: +254 795 627 150
• WhatsApp: Chat with us on WhatsApp
• Website: https://royalshop.co.ke

7. Intellectual Property

All content on our website — including images, text, logos, and designs — is the property of Royal Cart Shop and may not be used or reproduced without written permission.

8. Limitation of Liability

Royal Cart Shop shall not be held liable for any indirect, incidental, or consequential damages that result from the use of, or the inability to use, our products or services.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Kenya.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Phone: +254 795 627 150
• WhatsApp: Click here to message us
• Website: https://royalshop.co.ke

Thank you for shopping with Royal Cart Shop!