Refund and Returns Policy

This policy outlines the conditions under which customers may return, exchange, or request a refund for products purchased from Royal Cart Shop.

1. Returns

We accept returns for both defective and non-defective products under the following conditions:

• The product must be new, unused, in its original packaging, and in resalable condition.
• Returns must be initiated within 5 days from the date of delivery.
• Returns that do not meet these conditions may be refused.

2. Exchanges

We accept product exchanges under the following conditions:

• The item is defective, damaged, or not as described.
• A different size, color, or variant is required.
• The exchange request must be made within 5 days of delivery.
• Products must be returned in new, unused condition with original packaging.

3. Product Condition & Return Window

Accepted product condition: New only
Return/exchange window: 5 days from delivery

4. Return & Exchange Methods

You may return or exchange products using either of the following methods:

• In-store return
  Visit us at:
  Royal Cart Shop
  FLOOR: 6TH ROOM: E7 LONDON BEAUTY BUILDING, TAVETA ROAD,
  NAIROBI STAREHE DISTRICT CBD
  P.O BOX 00100, 00100 - G.P.O NAIROBI, Kenya
• Scheduled drop-off
  Contact our customer service to arrange the return:
  • Phone: +254 795 627 150
  • WhatsApp: Chat with us
  • Email: info@royalshop.co.ke

5. Fees & Refund Processing

• Restocking fees: None
• Refund processing time: Within 2 business days of receiving and inspecting the returned item
• Refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

• Used products, or those not in their original packaging and condition
• Items returned after the 5-day window

7. Warranty Information

Some products come with a manufacturer or store warranty.
Warranty details are listed on individual product pages or can be requested from customer support.