Returns & Refunds Policy

Returns

We accept returns for both defective and non-defective products.

Exchanges

We accept exchanges.

Product Condition

Returns and exchanges are accepted for new and slightly used products, including items that have been opened or slightly used.

Return Window

Products may be returned or exchanged within 5 days of delivery.

Return Methods

Returns can be made in-store, at a drop-off location, or by post.

Currency

All refunds are processed in Kenyan Shillings (KES).

Return label

Return label is included in the package

Restocking Fee

No restocking fees apply.

Refund Processing Time

Refunds are processed within 2 business days after the returned product is received and approved.

📞 Contact Us

Call: +254 795 627 150

WhatsApp: +254 795 627 150

Email: info@royalshop.co.ke

Royal Shop, Shop E7, 6th Floor, London Beauty Building,
Taveta Road,
Nairobi, Nairobi County, Kenya